O.R.L.'s Administrative and Support Staff


ORL provides its clients with effective, science-based Applied Behavior Analysis (ABA) services.  To deliver such services we rely not only on the expertise of our clinical professional staff members, but also on the invaluable skills of a host of administrative, financial, and legal support staff.  Without these passionate and dedicated members of our team, our work would be much more challenging. Having such a robust infrastructure of support staff helps ensure that we can focus on supporting our clients with autism and their families with everything from helping our clients with autism live the fullest lives possible to helping to ensure that our clients’ families get the financial and other support needed to provide their loved ones with autism the intervention they require.  Our administrative support staff help us and our clients with everything from working out complex scheduling to handling insurance billing questions and challenges.



Kelly Karren, Business Manager

contact Kelly

Kelly joined ORL as our Business Manager in 2014.  He is responsible for managing our administration team, which includes responsibility for invoicing services, managing our operations and facilities, and working as a liaison between ORL and various funders such as insurance companies and state agencies.  Prior to working for ORL, Kelly was previously employed by CenturyLink for 34 years where he managed federal government accounts.




Ginean McLaughlin, Administrator

contact Ginean

Ginean joined the ORL Administrative team in January of 2016.  She wears a variety of hats including, billing insurance and families for the ABA services ORL provides, on-boarding new employees while supporting our professional clinical staff as they serve the needs of our clients, internal record keeping, compliance and state agency requirements.

She loves working for an organization dedicated to helping children and their families.  Prior to working for ORL, Ginean was employed in the Commercial Insurance Industry.  Outside of work, Ginean enjoys spending time with family; especially her three grandchildren, friends, gardening and the outdoors.


Shannon Palacpac, Administrator

contact Shannon

Mrs. Palacpac has over 15 years of administrative experience with eight of those in the medical field. She has five children and loves working for an organization that is dedicated to helping children and their families. Shannon is an energetic professional with excellent communication skills. As an Administrator here at ORL she handles billing all insurance companies for the ABA services ORL provides, responding to clients’ families about their bills and other issue related to insurance payment for ORL’s ABA services, and all other issues related to insurance claims for ABA.


Ali McManus, Supervising Therapist Coordinator

Ali has over 15 years of experience working with children of all ages and abilities. In addition to being a Consultant as part of ORL’s professional clinical staff, Ali also serves as ORL’s Supervising Therapist Coordinator.  In her role as Supervising Therapist Coordinator, Ali oversees everything involved in the hiring and scheduling of the more than 35 Therapy Assistants that implement the ABA programs that ORL individually designs for its clients.





Claire Roberts, Therapist Coordinator

Claire began her career working with children with Autism in 2011, when she joined the Organization for Research and Learning (ORL). She earned her Bachelor’s degree in Psychology from California State University-Sacramento in 2009. Through the years at ORL, she has worked with toddlers to teens as well as a wide range of skill levels. Being the aunt of 12 nieces and nephews, her desire to help children came naturally.  She is passionate about being part of an organization that thrives to enrich the lives of the children it is involved with. Outside of work, she enjoys spending her time with family, friends, and enjoys photography and dancing.

In her role as Therapist Coordinator, Claire participates materially throughout the process of recruiting, screening, scheduling, and on-boarding the Therapy Assistants that ORL employs to implement the ABA programs it designs for its clients.


Rose Feddock, Compliance Officer

In addition to serving as a Clinical Services Supervisor with ORL, Rose also functions as ORL’s Compliance Officer.  In that capacity, Rose ensures that ORL meets or exceeds all relevant state and federal regulations related to clinical operations, maintaining appropriate documentation, and licensure/credentialing matters.






Paul Kruglik

Paul Kruglik, Fractional CFO

Beyond his regular administrative work as a Managing Partner for Tatum’s Northwest Practice, Paul also serves as ORL’s fractional Chief Financial Officer (CFO).  In his role as ORL’s CFO, Paul helps support the high quality clinical ABA work that ORL provides its clients with autism and their families by helping ensure that ORL operates in financially and fiscally responsible ways.  As a father of two young children, Paul feels especially passionate about ORL’s work to support children with autism and their families.



Nicole Li

Nicole Li, General Counsel

ORL is proud to have on retainer attorney Nicole Li of the Li Law Firm.  Nicole  graduated from the University of Pennsylvania Law School. She also obtained a Master of Bioethics from the University of Pennsylvania School of Medicine, focusing on medical research ethics and health policy. She worked as a Legal Advisor to New Zealand’s Health and Disability Commissioner before returning to her hometown of Seattle. Nicole also holds a Master of Arts in Philosophy from the University of Washington and a Bachelor of Arts in Philosophy from Brown University.  Nicole has published in several arenas, including the King County Medical Society Bulletin and the New Zealand Journal of Bioethical Inquiry, and  serves on a biomedical Institutional Review Board at the University of Washington.

As ORL’s primary attorney, Nicole advises us on matters related to regulatory issues affecting ABA practitioners, employment law and policy, business practices, contracting issues, reimbursement-related matters, and coordinates the other members of ORL’s legal support team.